Modern Pants

Frequently Asked Questions (FAQ)

How do I choose the right size? We recommend referring to the detailed size charts provided on each product page and comparing them with your measurements to ensure a proper fit. Our products are true to size and designed according to Japanese sizing. If you're between sizes, please consider sizing up.

How long does shipping take? Orders are typically processed within 1–3 business days. Delivery times vary based on destination but generally range from 2 to 7 days after shipment, given that we use DHL express.

Do you ship internationally? Yes, we offer international shipping via DHL, ensuring fast and secure delivery worldwide.

How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment’s progress. You will also receive multiple updates from DHL.

What is your return policy? Due to the challenges of cross-border logistics, we do not accept returns or exchanges unless the item is defective.

What payment methods are accepted? We accept major credit cards and PayPal. Please note that all transactions are processed in Japanese Yen (JPY).

Will I have to pay customs duties or taxes? Depending on your country’s regulations, you may be responsible for import duties or taxes upon delivery. These charges are not included in our prices and are the buyer’s responsibility.

Who can I contact for further assistance? Our customer support team is available 24/7. You can reach us at hello@japaneseworkwear.com.