Jackets

Frequently Asked Questions (FAQ)

What makes Japanese workwear jackets different from American or European brands? Unlike Western workwear, tobi jackets are made for freedom and safety in the sky. Once worn with open shirts and jikatabi, the style has shifted—now it’s stretch denim, thermal vests, and sneakers. But the core remains: gear that moves with the body, built on quiet pride. Cropped to avoid snags, tough enough for extremes, and ready for harnesses—these jackets are made for the ones who lead from above.

Do people actually wear these jackets in Japan? Yes—they're worn every day across Japan. Factory workers and tradespeople rely on them for durability and utility. Chefs, gardeners, and craftsmen wear them for ease and movement. In neighborhoods like Koenji or Demachiyanagi, young artists style them with jeans or wide pants—blending tradition with street sensibility. Even in casual settings, you’ll spot them at markets, workshops, or weekend strolls. These aren’t costume pieces—they’re lived-in, layered, and loved. We’ve seen them firsthand in Kawasaki and Tokyo, not as uniforms, but as quiet statements of purpose.

How do these jackets hold up after 6 months of daily wear? They age well—softening slightly without losing shape, with subtle fading at the seams that adds character. Stitching stays strong, snaps still work, and with proper care (cold wash, mesh bag, no dryer), they hold up beautifully. Many say they look even better after a season of real use.

How do I choose the right size? We recommend referring to the detailed size charts provided on each product page and comparing them with your measurements to ensure a proper fit. Our products are true to size and designed according to Japanese sizing. If you're between sizes, please consider sizing up.

How long does shipping take? Orders are typically processed within 1–3 business days. Delivery times vary based on destination but generally range from 2 to 7 days after shipment, given that we use DHL express.

Do you ship internationally? Yes, we offer international shipping via DHL, ensuring fast and secure delivery worldwide.

How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment’s progress. You will also receive multiple updates from DHL.

What is your return policy? Due to the challenges of cross-border logistics, we do not accept returns or exchanges unless the item is defective.

What payment methods are accepted? We accept major credit cards and PayPal. Please note that all transactions are processed in Japanese Yen (JPY).

Will I have to pay customs duties or taxes? Depending on your country’s regulations, you may be responsible for import duties or taxes upon delivery. These charges are not included in our prices and are the buyer’s responsibility.

Who can I contact for further assistance? Our customer support team is available 24/7. You can reach us at hello@japaneseworkwear.com.