Frequently Asked Questions
FAQ 1: Can I pay in my local currency?
Answer:
Yes. You can view prices in your local currency where available, and the final amount will be clearly shown before payment at checkout. No manual currency conversion is required.
Real Results: You can review the final amount before completing your order.
Takeaway: Clear pricing before payment.
FAQ 2: How do I choose the right size?
Answer: Always check the size chart provided on product pages and match it with your body measurements. Japanese sizing runs true to size, but if you fall between two sizes, we recommend sizing up.
Real Results: Buyers who follow the size chart report a good fit and fewer exchanges.
Takeaway: Measure twice, buy once.
FAQ 3: What is your return policy?
Answer: Due to international logistics, we cannot accept returns unless the product is defective. Every item is inspected carefully before shipping.
Real Results: Since 2017, defect-related returns have been zero.
Takeaway: Quality first, defects zero.
FAQ 4: Will I have to pay customs duties or taxes?
Answer: Since May 2026, applicable customs duties and import taxes are covered by us. You should not receive a separate duty or tax bill at delivery.
Real Results: This makes international delivery smoother and more predictable, with fewer surprise fees after purchase.
Takeaway: Fewer surprise fees, more predictable delivery.
